Unbreakable

Today I brought my Samsonite luggage to a service center that does warranty for Samsonite. I thought these bags were indestructible. These things do have ten year warranties. The top handle on my carry-on luggage snapped and it was not even while I was really abusing it, I was just pulling it out of the car. Anyway I had to pay a $5 handling fee and it would be almost a month before I get to see it again. I guess it gets sent to a luggage infirmary who knows where. Maybe Latin America? Or someplace where such labor would be cheap.